The eB2B-CRM system is a cost effective and extremely easy program to use for managing relations with Clients (Customer Relationship Management), ensuring excellent customer service as well as giving sales employees the ability to monitor the progress of joint customer relations. Each form of contact is registered in the application and ensures access to historical data at any given time.
In creating the eB2B-CRM software, as is the case with all web based applications, we have ensured end-user comfort through making the application easy to use and responsive. The eB2B CRM application guarantees a sustained increase in customer service quality through the ease in which customer calls can be played back and
saved to the appropriate folders. Close to thirty call centres utilise our experience and VOIP solutions, thereby significantly reducing telecommunications costs at the same time.
The most important benefits of implementing the online eB2B CRM software are as follows:
- The software provides full control over sales tasks.
- It generates reports for the sales department and provides informationregarding the communication efficiency with counterparts.
- It allows for various types of efficiency and effectiveness indicators to be defined with respect to customer contacts. It also has the ability to assign transparent bonus plans.
- It ensures comfortable archiving and easy access to documents and recorded telephone calls.
- Issues reminders for successively planned contacts with potential customers.
eB2B CRM is a comfortable tool providing quick access to telephone calls, agreements or counterpart static data. It ensures that documentation can be stored in once place, including e-mails. In each case, the CRM is built based upon individual client requirements. The standard implementation lasts 3 weeks. No investment outlays are required..
Do you wish to know more about eB2B CRM? – Contac our consultant.
